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FAQ

MYSTICAL COLLECTIONS PARTNERS WITH GLOBAL MERCHANTS AND JEWELRY ARTISANS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Unfortunately, our global suppliers do not provide tracking numbers but we can provide a copy of the shipping label and do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. T-Shirts & Apparel are printed and shipped from the US

Please do not panic if it does not show up immediately, it's on its way :)

What Is Your Refund Policy?

We offer a 100% Satisfaction Guarantee. If for any reason you are no happy with your purchase, please let us know and we will refund you your money. We want to provide a risk-free shopping experience and trust out customers not to take advantage of this offer.

Please note, we can't refund any "Free Plus Shipping" offers. This is because the price of the actual product itself is $0.00 and it's kinda hard to refund a free item :)

Can I Change My Shipping Address After I Place An Order?

Yes you can, but please let us know as soon as possible so we can make the change before your items are shipped.

Why Have I Not Received Any Order Confirmation Details?

Through the ordering process we send out 3-4 emails, including an order confirmation, a fulfillment notice and a shipping notice. If you haven't received any of these, you may have accidentally entered your email address wrong. If you believe this is the case, please contact us and we will fix it for you.

We Made A Mistake On You Order.

We are very sorry. It doesn’t happen often, but nobody’s perfect. Email support@mysticalcollections.com and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.

It Says My Address Is Not Found

We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.

I Orded 2+ Items, But Only Received One… Where Is My Order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

What Are Your Shipping Times?

US Shipping Time Estimates

Shirts: 7-14 Days

Other Products: 20-30 Days

International Shipping Time Estimates

Shirts: 10-20 Days

Other Products: 20-30 Days

Are The "FREE" Items Really Free?

Yes, our promotional items really are free. All you have to cover is shipping and handling. The price of the actual item itself is $0.00.

Can I Get Refund On Free + Shipping Offers?

Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order.  Free items are non-refundable once shipped.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

I Don’t Understand Your Sizing Chart.

If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.

How Do I Return Or Exchange My Shirt?

A: Please Email us at support@mysticalcollections.com and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts, made to order. Once printed, we cannot unprint them or return them to stock. So, we will work to ensure you are satisfied with your purchase!

If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)

How Long Does Printing Usually Take?

Printing times can vary. Currently we are printing mostly 10-14 days

There Is A Faint Outline Around My Shirt Design.

Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.

How do I contact you?

If you have any other questions not already covered in this FAQ, please email us at support@mysticalcollections.com and we will get back to you as soon as possible :)